Preorder Policy

I understand that pertaining to:

• TIMELINE:
• Pre-orders are made-to-order in DVN's garment factory and will take approximately 10-12 weeks for production to complete. DVN does not use pre-made nor wholesale items.
• DVN always aim to fulfill orders sooner than expected.
• DVN will send out preorder updates biweekly to inform me of the stage of my order. 
• CHANGES/CANCELLATION:
• If I desire to change my pre-order's color, size, or quantity, I can contact sales@dvn.co with the order number to make changes. Changes on pre-orders are only allowed to occur for 24 hours after purchase. After 24 hours of purchase, I cannot make changes to my pre-order.
• Pre-orders are not eligible for cancellation, except by:
• In the sole event of delays. After 12 weeks of the day of my purchase, I will have the option and authority to cancel my pre-order without any issue and receive a full refund.
• CUSTOMIZATION:
• This item is not eligible for customization through a pre-order, and I cannot purchase a pre-order with a request to add customization.
• To order customized items, I must contact DVN at customs@dvn.co for a personalized experience.
• RETURNS:

• When I return a DVN Masterpiece, with limited exceptions, returns are refunded via store credit in the form of a DVN E-Gift Card. Shipping fees are nonrefundable and DVN does not issue store credit for the original shipping charges. Therefore, the store credit will not include shipping.

By ordering a pre-order with DVN, I confirm that I have read, understand and agree to the terms & conditions of my pre-order.