The Custom Garment Initiation Fee is a $50 non-refundable fee that officially starts your custom order process with DVN. This fee covers the initial steps of creating your custom garment, including vision discovery and a personalized quote. No two projects are the same, and therefore, each quote is tailored to each unique client vision. By collecting this fee, we ensure that each client we work with is serious about moving forward, allowing our team to dedicate time and resources to bringing your vision to life.

This fee helps us maintain a high standard of quality and customer service, ensuring that every inquiry is given the attention it deserves.

To begin your custom order journey with DVN, simply fill out our Custom Inquiry Form. This form will ask for some basic details about your vision, timeline, and any specific customization preferences you have in mind. Once submitted, and after you’ve completed the $50 Custom Garment Initiation Fee, our team will review your inquiry and follow up within 5-7 business days to discuss your ideas in more detail and provide a tailored quote.

Starting with the form helps us understand your needs and ensures we’re ready to craft a piece that perfectly fits your vision.

Before filling out the Custom Inquiry Form, it helps to have a clear idea of the following details:

• Type of Garment: Know whether you’re looking for a jacket and what kind, sweatshirt, or another specific item.
• Customization Preferences: Think about any specific colors, fabrics, or design elements that are important to you.
• Quantity: If you’re ordering for a group, be prepared to indicate how many items you’ll need.
• Event or Purpose: If this piece is for a special occasion or event (like Founders’ Day, Homecoming, or a reunion), having the date can help us plan accordingly, and allow us to inform you if we can accomodate your project.

Having this information ready ensures a smoother inquiry process and helps us get a clear sense of your vision from the start.

You can place a custom order with DVN whether you’re ordering as an individual or on behalf of a group. We’re experienced in handling both single-item orders and large group orders, with each piece crafted to meet the same high standards. For group orders, we recommend having a designated contact person and a secondary point of contact to help streamline communication and ensure everyone’s vision aligns.

Whether it's just for you or for a whole group, we’re here to bring your unique ideas to life!

DVN specializes in a range of custom manufactured apparel, including jackets, sweatshirts, sweaters, hats, tees, and more. Each piece is crafted from scratch with high-quality materials and custom design elements tailored to your vision. If you have a specific garment in mind or want to discuss unique customization options, our team will work with you to create a piece that’s truly one-of-a-kind.

We’re dedicated to producing apparel that reflects your style, heritage, and individuality—whatever type of garment you choose.

Please note: For some items like t-shirts and hats, we may require minimum order quantities to support the custom production process. However, we can occasionally accommodate requests for single custom pieces of these items that traditonally have minimums if clients are open to the higher investment that comes with producing a 1-of-1 item. For example, due to the intensive process, pricing for single pieces where we've expressed a minimum order quantity can range from $500 to $1,000 or more.

You can get a feel for our pricing with these estimates, which apply to single custom pieces. Final pricing varies based on your specific requirements, customization options, and quantity-based discounts for group orders.

• Moto Jackets: $350-$550+
• Letterman Jackets: $450-$750+
• Bomber Jackets: $300-$500+
• Line (Coach) Jackets: $250-$450+

Each DVN piece is crafted from scratch using our cut-and-sew manufacturing process, guaranteeing quality and originality. For certain items, like t-shirts and hats, minimum order quantities may apply due to the custom production process. After you complete our Custom Inquiry Form and the $50 Custom Garment Initiation Fee, we’ll review your vision and provide a tailored quote based on your specific needs.

Yes, there may be additional fees depending on the complexity and specific requirements of your custom order. For example:

• Mock-Up Service: For a $150 non-refundable fee, you can request a design mock-up to confirm the design details before proceeding with the full order payment. You do not have to pay for a mock-up if you choose to proceed with payment first.
• Custom Graphics: If your order requires unique artwork, an additional fee of $100-$250 per design will apply, based on complexity. This fee is non-refundable and must be paid upfront if requested alongside the mock-up service.
• Logo/Artwork Vectorization: To ensure crisp, high-quality designs for embroidery, logos may need to be vectorized, which incurs a fee of $50-$150, depending on complexity. If a logo cannot be directly vectorized and needs to be redrawn, it will fall under our custom graphic service with a fee of $100-$250.

All additional fees will be included in your personalized quote so that you can make an informed decision before moving forward with your order.

After you complete the Custom Inquiry Form and pay the $50 Custom Garment Initiation Fee, our team will begin reviewing your submission. Generally, we aim to reach out within 5-7 business days; however, the time required to provide a final quote depends on the clarity of the vision you provide in your inquiry.

If additional information is needed to fully understand your vision or assess specific design elements, this may extend the time to quote. Our goal is to ensure we have a thorough understanding of your needs before finalizing any costs. We’ll keep you updated along the way, so you always know the status of your inquiry.

Any additional services, such as custom graphics, will be included in the final quote so that you have a complete picture of all costs before moving forward.

Please note: If you choose to add or change elements after receiving your quote, the quote may be adjusted to reflect the new requirements. Each custom design is individually made or added to match your vision, so adjustments to the design may impact the overall cost.

We accept all major credit or debit cards (such as Visa, MasterCard, and American Express) for secure and convenient transactions. We also accept cashier's check and payment by bank wire.

Additionally, we offer flexible payment plans through Klarna, Affirm, and Afterpay, allowing you to split your purchase into manageable payments. Approval for these payment plans is subject to the lender’s terms and conditions.

For group orders, we can facilitate individual payments from each member with an additional 5% processing fee per person. We’ll provide a custom group payment link that allows each individual to pay separately, making it easier to coordinate group payments.

No, the $50 Custom Garment Initiation Fee is non-refundable. This fee secures your place in our custom order queue and covers the initial stages of our process, including vision discovery and preparation for a personalized quote. By requiring this fee, we’re able to dedicate time and resources to understanding your unique vision and ensuring a high standard of service for each client. Therefore, if you decide not to move forward with us, this fee will not be refunded.

This policy helps us maintain efficiency and focus for serious inquiries, and we appreciate your understanding.

To keep your order on track, it’s important to meet all payment deadlines as outlined in your invoice. If a payment deadline is missed, your order may experience delays, as we cannot move forward to the next phase until all required payments are received. This can extend your overall timeline, including design finalization and production.

If payment remains outstanding beyond the agreed-upon period, DVN reserves the right to pause or cancel your order. In the case of cancellation due to non-payment, any deposits or fees paid up to that point will be non-refundable, as they cover work and resources already allocated to your order.

We understand that circumstances may arise, so if you’re unable to meet a payment deadline, please contact us as soon as possible to discuss potential solutions. Our team is here to work with you to keep your order on track.

DVN specializes in custom garment creation, and pattern development is a key part of this process. Custom pattern development involves designing a tailored blueprint for your garment and may include advanced techniques like 3D pattern testing. This step allows us to visualize the design virtually, refine details, ensure precision, and address potential issues before moving to production.

While custom pattern development isn’t required for all orders, it’s essential for designs with unique elements, innovative structures, or custom fits. If your garment can be crafted using an existing pattern from our library, this step may not be necessary. However, when your vision calls for something truly bespoke, custom patterns ensure your garment is as exceptional as the idea behind it.

If you have inspiration or a style you’ve seen, our team can work with you to develop a garment tailored to your vision, ensuring it’s distinct and crafted to the highest standards.

Rather than duplicating existing designs, we focus on interpreting your ideas into something original that reflects your personal style and needs. This process may require custom pattern development to achieve the desired result, depending on the complexity of the design.

The cost of custom pattern development depends on the complexity of the design and the scope of the order:

• Single Garment Pattern: $150-$200 – This fee applies to creating a pattern for an individual garment in one size, depending on the complexity of the pattern.
• Group Size Array: $300-$400 – This fee covers grading the pattern to accommodate multiple sizes for group orders, ensuring consistency and proper fit across the size range.

These fees reflect the craftsmanship and expertise required to create patterns tailored to your garment design. Custom pattern development is an essential step for achieving precision and quality, particularly for unique or intricate designs.

Custom pattern development typically takes 2-3 weeks and is integrated into the overall production timeline, ensuring a seamless process. Patterns are expertly crafted and do not usually require client approval before production.

If you prefer to have the custom pattern and 3D development finalized before placing your full order, we recommend allowing at least an additional month in your timeline to accommodate this step. This approach is ideal for clients who want an extra layer of review before proceeding.

Once you submit the Custom Inquiry Form and pay the $50 Custom Garment Initiation Fee, our team will review your inquiry to understand your vision. Within 5-7 business days, we’ll reach out to discuss the specifics of your design, including any customization details, preferred materials, and timeline.

From there, provided we have all necessary information, we’ll provide a personalized quote. If you approve the quote and choose to proceed, subsequent steps like mock-up creation or custom graphic design will be initiated after 50% deposit or full payment. Once all details are confirmed, your custom order will move into production, and we’ll keep you informed throughout the various stages of the production process.

Our goal is to ensure a smooth, collaborative process from start to finish, so you’re involved every step of the way.

The timeline for completing a custom order depends on the complexity of your design, the type of garment, and any additional customizations you request. The custom order process has four main phases:

• Inquiry and Vision Discovery: This phase includes our initial discussions to fully understand your requirements.
• Design Phase: This can take 2-4 weeks or more based on the complexity of the design and number of revisions required.
• Production Phase: Once the design is finalized, production typically takes 6-8 weeks for simpler projects or 8-12 weeks for more intricate designs or during high-demand periods. Depending on demand, we always recommend allowing up to 12 weeks for production, not including shipping.
• Shipping and Processing: After production is complete, it generally takes 1-2 weeks for the finished product to ship to our studio and complete processing before it’s ready for final delivery to you.

For orders needed by a specific date, we encourage you to let us know early in the inquiry process so we can assess whether the timeline is feasible. We’re committed to keeping you updated on your order’s progress and will notify you of any changes that may affect the timeline.

Yes, we may be able to accommodate rush orders depending on our production calendar. We define a rush order as any project requiring less than 8 weeks for production. Please note that the production timeline does not include the inquiry, vision discovery, or design phases, which add to the overall timeline.

If your total timeline, from inquiry through production, is less than 12 weeks, this is generally considered a rush due to our intricate processes. Rush orders are prioritized in our schedule, and rush fees—typically 25%, 50%, or 100% of the order value—will apply based on the necessary turnaround. If you have a specific deadline, please mention it in your inquiry, and we’ll confirm whether a rush is feasible and outline any applicable fees before proceeding.

Yes, if the design process takes longer than expected—whether due to additional revisions or extended decision-making—your production timeline will be adjusted accordingly. The production phase typically begins only after the design has been finalized and approved, so any delays in the design process will impact the estimated completion and delivery dates.

We prioritize your desired in-hand date, but due to the collaborative nature of the design process, we cannot guarantee specific delivery dates without a prioritization fee. Our process depends on timely feedback, and each client’s journey is unique—some require more design revisions than others. To keep the process on track, we recommend providing comprehensive feedback during each round of revisions.

Our team will work with you to set realistic expectations and keep you informed of any changes to the timeline as we move forward. While we dedicate the time needed in the design phase to ensure your satisfaction, please note that any delays in finalizing the design will impact the start of production. The only aspect of the timeline we can control without requiring client input is the production phase itself. Therefore, although we strive to meet your desired delivery dates, an extended or highly-detailed design process may impact the overall timeline.

We keep you informed at each stage of the custom order process. Once your inquiry is accepted, our team will reach out to discuss your vision and provide a timeline. After this, you’ll receive updates as we move through the design, production, and shipping phases. Key updates include:

• Design Approval: Confirmation and updates as your design progresses.
• Production Start and Milestones: Notifications when production begins and any significant milestones.
• Shipping Notification: Once your order ships to our studio, and again when it’s ready for final delivery to you.

If you have any questions or need an update along the way, our team is here to provide information and ensure a smooth experience from start to finish.

If you need your custom order by a specific event date, please inform us early in your inquiry. Due to the variable conditions in our process—including design, production, and shipping—we can only provide a delivery estimate at the start. While we strive to adhere to this date, delivery times are not guaranteed without rush or order prioritization fees.

For timelines shorter than our typical timeline (from vision discovery through to final delivery), as defined prior, a fee may be required to prioritize your order in our schedule. Our team will confirm the feasibility and any additional costs with you before moving forward.

We recommend inquiring and being payment-ready well in advance of important events to allow enough time for our full process.

Once the design is finalized and approved, changes to your order may be limited and could impact the production timeline or incur additional fees. If you need to make adjustments during the design phase, please let us know as soon as possible, as this is the best time to incorporate changes without affecting the production schedule.

After the production phase has started, significant changes may not be feasible, as each custom piece is crafted to order based on the approved design. Minor adjustments may be possible, but they are subject to additional costs and timeline adjustments.

To avoid delays and extra fees, we recommend thoroughly reviewing your design and providing comprehensive feedback during the design phase to ensure everything aligns with your vision before production begins.

At DVN, we specialize in creating fully custom, cut-and-sew garments from scratch, which allows us to control quality and craftsmanship at every stage of the process. For this reason, we do not accept outside garments for customization, as our unique process is designed to deliver a cohesive, high-quality product made from scratch to match your vision.

If you’re looking for a truly custom piece, our team will guide you through available options to ensure your garment is made with the highest standards.

DVN specializes in fully custom, cut-and-sew garments, so you can expect a high level of personalization for your order. From fabric selection to color choices and intricate design details, each piece is crafted to reflect your unique vision. Our team will work closely with you to incorporate your preferences into the garment design, ensuring the final product is original, high-quality, and tailored specifically to your style and needs.

Whether you have a clear design in mind or need some guidance, we’re here to bring your ideas to life with a custom piece that’s truly one-of-a-kind.

Although each design is crafted exclusively for your garment, all custom graphics and designs created by DVN remain the intellectual property of DVN. This policy allows us to maintain the originality and quality of our work. As our client, you’ll have exclusive use of these graphics for the garments we produce for you, but any additional use or reproduction of the designs outside of DVN products requires express written permission and may incur additional fees. Using or replicating our designs with other companies is strictly prohibited.

It’s important to note that any fee paid for design creation covers the cost of developing a unique concept for your garment but does not transfer ownership of the design itself. DVN retains full intellectual property rights, meaning the design cannot be reused, copied, or commercially exploited without our authorization. By retaining these rights, we protect the uniqueness of our creative work, ensuring each custom piece remains truly exclusive to DVN and to your custom apparel.

Absolutely! With DVN, you have the freedom to customize nearly every aspect of your garment, including specific colors, fabrics, and unique design elements. If you have a special material in mind, just let us know in your inquiry, and we’ll assess the availability and associated costs. Due to the extensive options in the market, we won’t provide a full list, but we’re happy to source and accommodate specific requests.

If there are particular colors, textures, or symbolic elements that are important to you, please mention them upfront so we can explore the best way to bring your vision to life.

If you choose to pay for your custom order upfront, the mock-up is included at no additional cost. However, if you prefer to proceed with the mock-up separately (a la carte) before committing to the full order, a $150 non-refundable fee applies, plus fees for custom graphics.

If requested, this mock-up fee will need to be paid in addition to any custom graphic fees and is due before any design work begins. Please let your Client Advisor know if you’d like to add this service, and we’ll walk you through the next steps.

Our design process includes up to two rounds of revisions to ensure the final product aligns with your vision. Here’s how it works:

1. Initial Delivery: After our design team creates the first draft based on your specifications, we’ll deliver this initial design for your review.
2. First Round of Revisions: You’ll have the opportunity to provide feedback on the initial design. We’ll make adjustments based on your input and deliver the updated design.
3. Second Round of Revisions: After reviewing the revised design, you can request a final round of adjustments. We’ll incorporate these changes to create the final design for production.

If further adjustments are required beyond these two rounds, additional revisions can be requested for an extra fee of $100. Providing detailed feedback from the start will help us create a design that meets your expectations without incurring extra costs.

At DVN, we believe in “Your Vision. Your Masterpiece.” Your input is essential in creating a piece that truly reflects your style, legacy, and preferences. If you have a general idea or inspiration but need guidance on specific details, our team is here to help shape your vision. We can suggest colors, layouts, and unique touches based on your preferences to ensure the design feels personal and aligned with your vision.

Please keep in mind that limited direction may extend the inquiry phase and the time required to provide a final quote, as additional discussions will be necessary to clarify your design.

Freestyle Design Service: For those seeking a completely original design with minimal direction, our Founder, Danielle, offers a Freestyle Design Service for a non-refundable fee of $650. This option is ideal if you’d like Danielle to create a unique masterpiece based on her interpretation of your style and ideas. Please note that this approach will add time to the inquiry phase.

Yes, we offer pricing adjustments for bulk orders depending on the size of your group and the level of customization required for each piece. Group discounts typically apply when a single order includes multiple items with similar designs or specifications.

To receive a group discount estimate, please provide details about the size of your group, garment type, and any specific design elements, and we’ll tailor a quote based on your needs.

For group orders, we recommend designating a primary and secondary contact person to coordinate communication and ensure a smooth process. These point persons will handle details on behalf of the group and serve as the main point of contacts, helping to streamline any questions or updates.

Each member of the group can customize certain elements of their garment; however, the level of individual customization may affect pricing and production time. If you’re interested in allowing each person to personalize their garment outside of typical differences like line name and line number, please let us know during the inquiry phase so we can discuss options and provide an accurate quote.

To keep the process efficient and ensure consistency, we ask that all updates and customization requests go through the designated contact persons for your group order. This helps us manage communication smoothly and avoid any miscommunication or overlapping requests.

If you have specific questions or customization preferences, please communicate them to your group’s main contacts, who can then relay the information to our team. This process allows us to provide accurate updates and manage your order effectively.

No, for group orders, the Custom Garment Initiation Fee only applies once per order, regardless of the number of individuals involved. The initiation fee covers the overall design and inquiry process for the group, so each member does not need to pay this fee separately.

However, if individual customization requests extend beyond the initial design scope, additional design fees may apply. Your contact persons will be notified of any extra fees or changes to ensure the entire group is aware.

To maintain clear and organized communication, we limit direct communication to a maximum of three designated contacts for group orders. We recommend assigning a primary and secondary contact, but if your group has a dedicated committee for custom orders, we can work with up to three points of contact. Additonally, we strongly advise selecting these point persons at the very beginning of the process to avoid any change of hands or conflicting requests later on.

Beyond three points of contact, communication can become fragmented, which increases the risk of miscommunication. For this reason, we won’t email the entire group. Instead, we ask that all feedback and inquiries be relayed through the designated contacts, who will serve as the main liaisons between your group and our team.

Shipping costs and delivery times vary depending on the destination, package weight, shipping method, and customs regulations in your country.

For orders within the U.S., standard shipping typically takes 2-3 business days once the order has been processed and shipped from our studio.

For international orders, shipping times vary by country and may take longer due to customs clearance. Please note that international orders may incur additional duties, taxes, or customs fees upon arrival, which are the responsibility of the recipient.

We provide a shipping estimate as part of your final quote, so you’ll have a clear understanding of the shipping costs and timeline before your order moves into production. Please remember that these timelines refer to the final delivery phase after production and processing are complete.

If you’re placing an international order, we recommend checking with your local customs office for an estimate of these potential fees. Our team will provide shipping options and estimated delivery timelines when your order is ready for shipment.

Yes, once your order has been shipped, we will provide you with a tracking number so you can monitor its progress. You’ll receive an email with tracking information, allowing you to see estimated delivery times and any updates as your package moves through the shipping process.

Please note that tracking availability and details may vary for international shipments due to customs processing. If you have any questions or concerns about tracking, feel free to reach out to our team for assistance.

If your order arrives damaged, incorrect, or missing any items, please contact us immediately. We ask that you provide photos of the item(s) and any details about the issue within 48 hours of receiving your order. This helps us assess the situation and take the necessary steps to resolve it.

For damaged or missing items, we’ll work with the shipping carrier and our production team to address the issue, coordinating a replacement or repair as needed. In cases of incorrect orders, our team will review your original design approval to identify any discrepancies and promptly resolve the issue. Your satisfaction is important to us, and we are committed to addressing any issues quickly and professionally.

For online custom orders, clients have the option to add shipping insurance at checkout to cover lost or stolen shipments. If you choose to decline shipping insurance, please be aware that DVN is not responsible for items lost or stolen in transit.

For custom orders invoiced after completing our inquiry form, our shipping quotes automatically include insurance and a signature requirement to ensure secure delivery. In the rare event of a lost shipment, we will work with the carrier to investigate and our production team to address the issue, coordinating a replacement. However, please note that DVN is not responsibility for stolen shipments, as carriers do not cover theft once a package is marked as delivered.

The Custom Garment Initiation Fee is non-refundable, as it covers the initial stages of our design and inquiry process, including vision discovery and consultation. If you decide to cancel your order after paying the initiation fee, you won’t be eligible for a refund of this fee.

• Mock-Up & Design Fees: All design-related fees, including mock-ups, illustrations, and vector artwork, are also non-refundable. These fees reflect the time and expertise invested in crafting a design unique to your vision and cannot be refunded once design work has begun.
• Prior to Production: If you decide to cancel your order before production begins, please note that your initial 50% deposit is non-refundable. For orders paid in full, 50% of the total payment will be retained as a non-refundable deposit, while the remaining balance may be refunded.
• In Production: Once production has started, cancellations or changes to the order cannot be accommodated. At this stage, the entire order amount is non-refundable, as resources have already been allocated to creating your custom piece.

Please contact us promptly if you’re considering a cancellation. Our team will review the current status of your order and clarify any non-refundable charges, based on the progress made. These policies are in place to ensure fair compensation for the time, materials, and expertise dedicated to each custom order.

Due to the personalized nature of custom orders, all payments toward custom designs, including the Custom Garment Initiation Fee, Mock-Up & Design Fees, and production deposits, are non-refundable once the design process has begun. This policy reflects the time, resources, and craftsmanship invested in creating a one-of-a-kind piece tailored specifically to your vision.

In the case of any concerns with your order after delivery, we are committed to addressing quality or production issues as needed. However, refunds are not available due to the bespoke nature of each piece.

Due to the custom nature of our work and the variables involved in the design and production process, DVN does not offer refunds for orders that are delayed beyond the estimated delivery date. We make every effort to meet your desired timeline, but delays can sometimes occur due to factors such as extended design revisions, material availability, or seasonal production demands. We recommend requesting delivery at least two weeks before your event date to account for any unforeseen delays.

For rush orders, we prioritize your request in our production schedule and allocate additional resources to expedite your timeline. While we strive to meet your specified deadline, we cannot refund the rush fee if your deadline is missed, as it covers the resources and adjustments required to prioritize your order.

If your order is delayed, our team will keep you informed and work diligently to complete your project as quickly as possible without compromising quality. We’re also happy to discuss alternative options, such as potential credits for future orders, to ensure you have a positive experience with DVN. Please don’t hesitate to reach out with any specific concerns.