The $50 Custom Garment Initiation Fee ensures that our team can dedicate the necessary time and resources to clients who are serious about their custom apparel projects. This fee covers the initial consultation and helps us provide a detailed, personalized service, guaranteeing that every step of the design process is handled with the utmost care and attention to detail. Transparently, we added this fee because we were receiving an overwhelming number of inquiries from individuals who were not serious about working with us. We take pride in the work we do, and while we aim to remain accessible, we've implemented this fee to filter out unserious inquiries and focus on delivering the best possible service to our committed clients.

While the design is crafted specifically for your garment, DVN retains the rights to all graphics and designs used. Using or replicating our designs with other companies is strictly prohibited.

It's important to understand that paying a fee for the creation of a design does not transfer ownership of the design itself. The fee covers the cost of creating a unique design for your garment, but DVN retains all intellectual property rights. This means the design cannot be reused, copied, or commercially exploited without our permission. By retaining these rights, we ensure that our creative work remains unique and exclusive, maintaining the integrity and originality of our brand and your custom apparel.

The timeframe for receiving a quote varies based on the clarity of your vision during the initial discovery phase. Generally, you can expect to hear back from us within 3-5 business days after submitting your inquiry. However, the length of time it takes to craft the final quote depends on how detailed and clear your initial vision is. Each quote is custom crafted to suit the specifics of your project, as we don't offer generic pricing. Every custom item is built to quote, ensuring a tailored and personalized approach to meet your unique needs.

Yes, you can request a design mock-up for a non-refundable fee of $150. This fee will be deducted from your order balance if you proceed with the order. Additionally, if your order requires custom graphics, a separate non-refundable design fee for these graphics will also be required. Both fees are part of the initial design phase and contribute to the overall development of your custom garment.

The design phase can take 2-4 weeks, possibly longer for more complex orders, and production typically requires 8-12 weeks. Shipping should allow at least 1-1.5 weeks for delivery. Planning well in advance is recommended.

We provide limited updates during production as our team is focused on crafting your garments. You may not hear from us frequently with step by step production updates, but rest assured, we are diligently working on your order.

No, DVN specializes in bespoke cut and sew garments, so we don't accept items for embroidery or printing. We create each garment from scratch and do not use premade items of any kind.

Changes can be made during the design phase before final approval. Once production has begun, changes are typically not possible. If changes are needed after production starts, additional costs will apply to pause production, revert to the design phase, and revise any necessary artworks. If garments have already surpassed the cutting process, there will be fees for fabric wastage and the cost of cutting new materials for the custom item. Similarly, if the item has already completed embroidery, fees for wastage and new material costs will be incurred.

Yes, we do accept order expediting for garments needed in less than 12 weeks from the current calendar date. Orders requiring delivery in less than 12 weeks are considered rush orders due to our queue and design process. Our rush order fees are as follows:

• 25% surcharge for delivery within 10-12 weeks
• 50% surcharge for delivery within 7-9 weeks
• 100% surcharge for delivery within 4-6 weeks

Please note that expediting an order ensures that your project receives priority attention, but it also involves additional resources and adjustments to our standard workflow to meet the tighter deadlines.

If an order spends an extended amount of time in the design phase, the production process timeline remains fixed. We always keep desired in-hand dates in mind, but we cannot guarantee delivery dates, as the process heavily relies on collaboration and timely feedback. Some clients request more design changes than others, and our goal is to ensure you love the final product.

The only aspect of the timeline we have full control over is the production phase. Therefore, while we strive to meet your desired delivery dates, the collaborative nature of the design process can impact the overall timeline.

1. Mock-Up & Design Fees: All design fees, including but not limiited to mock-ups, illustrations, and vectors, are non-refundable.
2. Prior to Production: If you decide to cancel your order before production begins, the initial 50% deposit is non-refundable. For orders paid in full, 50% of the total payment will be retained as a non-refundable deposit.
3. In Production: Once production has started, no cancellations or changes can be made, and the entire order amount is non-refundable.

At DVN, we are fully committed to delivering high-quality, custom garments within our anticipated timelines. However, due to the unique and personalized nature of each piece, in no circumstance will we extend a full refund for customized items. Our policy remains as follows:

• The 50% deposit (or is non-refundable, covering the investment in design and setup work.
• Once production begins, the order becomes fully non-refundable, regardless of delivery timing.

While we understand delays may impact certain events, we’re happy to discuss alternative options to enhance your experience with DVN. Please reach out with any specific concerns, and we’ll do our best to work with you within our policy guidelines.