At DVN, our Custom Garment Initiation Fee ensures a seamless start to your custom design process. This fee reflects our commitment to providing premium service, expertise, and attention to detail, ensuring your vision is realized with precision and care.

1. Purpose of the Custom Garment Initiation Fee

The Custom Garment Initiation Fee is a non-refundable fee required to begin the design and development process. This fee covers:

• Initial consultation to understand your vision and design preferences.
• Project setup and timeline coordination.
• Preliminary design work and preparation for custom mock-ups, if applicable.

This fee demonstrates your commitment to working with DVN and allows us to allocate the necessary time and resources to your project.

2. Fee Amount

The Custom Garment Initiation Fee is $50 per order and must be paid before the vision discovery begins.

3. What the Fee Includes

The fee covers the following:

• Access to our team for a personalized consultation.
• Review of your inquiry and design concept.
• Detailed review of garment specifications and initial vision planning.
• Preparation for the next steps in the custom garment process.

4. Application of the Fee

For clients who proceed with their order, the $50 Custom Garment Initiation Fee is applied as a credit toward the final production costs.

However, if the inquiry is closed due to non-response or if the order is canceled before production begins, the fee is non-refundable as it compensates for the time and resources allocated to your project.

5. Inquiry Closure Policy

At DVN, we are committed to moving your project forward efficiently and collaboratively. To do so, we require timely responses from clients throughout the inquiry and design process. If a client does not respond after 2–3 follow-up attempts, the inquiry will be closed. Once an inquiry is closed, the Custom Garment Initiation Fee will not carry over. If you wish to restart the process, you will need to submit a new inquiry and pay the initiation fee again.

This policy helps ensure that our time and resources are dedicated to clients who are actively engaged and serious about working with us.

6. Non-Refundable Policy

The Custom Garment Initiation Fee is non-refundable, even if you decide not to move forward with your order or if your inquiry is closed due to non-response. This policy ensures that the time, effort, and resources allocated to your project are appropriately compensated.

At DVN, we take pride in offering a tailored design experience to bring your vision to life. Our design fees ensure that your project receives the attention to detail and creative expertise required to create a truly custom piece. Below, we’ve outlined our policy regarding design fees:

1. What Design Fees Cover

Design fees are non-refundable and cover the following:

• Consultation with our team to understand your vision.
• Development of custom illustrations, mock-ups, and/or digital proofs.
• Revisions (up to the specified limit for your order).
• Time and expertise spent crafting a unique design that reflects your style and preferences.

Design fees do not include garment production costs or custom pattern development, unless otherwise noted.

2. Fee Structure

Design fees vary based on the complexity and scope of your project:

• Mock-Up Fee: $150 for design mock-ups prior to placing a full order.
• Custom Graphics Fee: $100–$250 per design, depending on complexity.
• Logo Vectorization Fee: $50–$150 for converting logos into vector formats suitable for production.
• Freestyle Fee: $650+ for designs developed entirely by DVN with minimal client direction.

All fees are clearly outlined here and must be paid before the design process begins, should you request design services prior to order payment.

3. Revisions Policy

Design fees include up to 3 rounds of revisions. Additional rounds are charged at $50 per revision, depending on the scope of the changes. We encourage clients to be as detailed and exhaustive as possible during each round of feedback to streamline the process and avoid additional costs.

4. Ownership of Designs

All custom graphics, designs, and mock-ups created by DVN remain the intellectual property of DVN. These designs are exclusive to DVN production. Using or replicating our designs with other companies is strictly prohibited. DVN retains full intellectual property rights, meaning the design cannot be reused, copied, or commercially exploited without our authorization.

Paying a design fee does not transfer ownership of the design to the client. The fee covers the creative process and development of a design for DVN-produced garments only.

By retaining these rights, we protect the uniqueness of our creative work, ensuring each custom piece remains truly exclusive to DVN and to your custom apparel.

5. Design Timeline

Design timelines vary based on the complexity of the project and the scope of revisions requested. Clients are encouraged to respond promptly during the feedback process to keep the project on track. Delays in feedback may extend the overall timeline.

6. Cancellation Policy

Design fees are non-refundable, even if the order is canceled before production begins. These fees compensate for the time, effort, and creative work already completed by the DVN design team.

At DVN, we are committed to providing a seamless and transparent payment process for our clients. The following policy outlines the terms and conditions for payments related to custom garment orders to ensure clarity and mutual understanding.

1. Payment Schedule

To begin production on your custom garment order, the following payment options are available:

1. Full Payment: Clients may choose to pay the entire order amount upfront. This is the fastest way to secure your production spot and begin the process. Full payment is required for single item orders.
2. 50% Deposit: For orders paid collectively, a 50% non-refundable deposit is required to initiate the design and production process. The remaining 50% must be paid before production begins or at a mutually agreed milestone (e.g., after design approval). 50% deposits are not allowed for single item orders.
3. Individual Group Payments: If your group prefers to pay individually, the full order amount must be collected before production can begin. A 50% deposit option is not available for individual group payments. To accommodate this, DVN will provide a custom payment link for group members. A 5% service fee will apply to facilitate this process.

No work will commence until the required payment has been received.

2. Non-Refundable Payments

• The 50% deposit is non-refundable, as it covers initial design work, material procurement, and the allocation of resources for your order.
• Any payments made toward design fees, mock-ups, or other pre-production services are also non-refundable.

3. Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: All major cards are accepted.
• Payment Plans: Through third-party providers such as Klarna, Affirm, or Afterpay. Approval is subject to the lender’s terms.
• Group Payments: If your group prefers to pay individually, DVN will provide a custom group payment link for convenience. A 5% service fee applies to facilitate individual payments.

4. Payment Plans

For eligible clients, DVN offers payment plans through third-party providers (e.g., Klarna, Affirm, Afterpay). These plans allow you to split your payments into manageable installments.

• Payment plans are subject to approval by the provider and may include additional fees or interest.
• Clients are responsible for adhering to the terms of the selected payment plan.

5. Payment Deadlines

• Payments must be completed by the specified due dates outlined by your Client Advisor.
• Failure to pay the initial deposit or final balance on time may result in production delays or cancellation of your order.

6. Late Payments

If payment is not received by the specified deadline:

• DVN reserves the right to place your order on hold.
• A late payment fee of 5% of the remaining balance may be applied after 10 business days.
• Orders with overdue balances exceeding 15 business days may be canceled, and the deposit will be forfeited.

Extensions may be granted on a case-by-case basis. If you are needing adjustments to your payment schedule, please communicate with our team as soon as possible to discuss your situation to avoid fees or order cancellation.

7. Group Payments

For group orders, DVN recommends single payment by the group facilitators. Alternatively, we allow individual members to pay separately through a custom group payment link provided to the facilitator.

• A 5% service fee will apply to facilitate group payments.
• The full group payment must be completed before production begins.

8. Order Adjustments and Payment Impacts

• Any changes to your order (e.g., garment style, quantity, or design revisions) after the final balance has been paid may incur additional charges. These charges will be invoiced separately and must be paid before adjustments are made.
• Design changes after production begins are not allowed.

9. Refunds, Cancellations, and Late Delivery

I. Refunds and Cancellations:

• Once production has begun, all payments are non-refundable.
• If an order is canceled before production starts, 50% of the total payment will be retained as a non-refundable deposit.
• Payments made toward mock-ups, design fees, or sampling are also non-refundable.
• Orders canceled after production begins cannot be refunded, as materials and labor are already allocated to the project.

II. Rush Orders:

• Rush fees are charged to prioritize your order ahead of other clients and expedite the production timeline. These fees are non-refundable, even if your desired delivery date is missed, as your order was prioritized in our workflow.
• In cases where a rush order delivery date is missed due to circumstances within DVN’s control, we will evaluate the situation and offer a credit toward a future order as a gesture of goodwill, but no refunds will be issued.

III. Late Delivery:

• While DVN strives to meet all delivery dates, timelines are considered estimates due to the collaborative nature of the custom garment process.
• Late delivery does not qualify for refunds, as production schedules depend on multiple factors, including client responsiveness, design approval, and third-party shipping.
• If late delivery affects your timeline, we are happy to work with you to find alternative solutions to meet your needs within our policy guidelines.