Return Policy
When you return a Masterpiece, with limited exceptions, returns are refunded via store credit in the form of a DVN E-Gift Card. It's important to know that shipping fees are nonrefundable and DVN does not issue store credit for the original shipping charges. Therefore, the store credit will not include shipping.
Additionally, with limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.
Return Policy
Customers wishing to return items for store credit must make the return request via our Returns Portal within fourteen (14) days of delivery.
Here is some things to know for returns:
- All returns must be requested within 14 days of delivery of your order.
- Items must be unworn, unwashed, undamaged (physical & odor damage, such as, but not limited to, smoke of any kind, perfume/cologne and/or body odor), AND have the original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, swimwear, and accessories are non-returnable.
- Any items purchased with any form of personalization is a FINAL SALE and is not eligible for return.
- Any items purchased at a discounted price is a FINAL SALE and is not eligible for return.
- You must include your return form/packing slip and original receipt.
- All shipping charges are non-refundable unless there was a mistake on our end.
- All returns are refunded via store credit in the form of a DVN Co. E-Gift Card.
Please allow our team 5-7 business days (M-F) to process your return once it is received at our warehouse. If your return has not been processed after 7 business days, please feel free to contact us at help@dvn.co.
Final Sale items
All sales are FINAL for items that were marked down on sale. Only regular priced items may be refunded for store credit. In addition, to keep best practices and guarantee cleanliness for all customers, all jewelry and bodysuits are non-returnable and non-refundable. Items customized in any manner are also non-returnable and non-refundable. No exceptions can be provided for any of the aforementioned items.
Exchanges
We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the Masterpiece back to our facilities. We will issue you a store credit once we've received and processed your return. In this regard way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.
Returned-to-Sender & Refused Packages
Sometimes your package can be returned-to-sender if:
- an address is invalid or contains missing information,
- the shipping carrier is unable to deliver your package,
- or the order is refused by the customer, or anyone at the delivery address, at time of delivery.
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of a DVN E-Gift Card minus the initial shipping charge.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Damaged, Defective, or Incorrect Items
If you ever receive a damaged, defective, or incorrect item, contact our team within 3 business days via email at help@dvn.co or reply to your order confirmation email. Once we receive your email, we will be in contact with you to address and resolve the issue as soon as possible.
Refunds
Refund Process
When notified or approved of a refund, a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Refunds cannot be applied to a different payment method under any circumstances.
Late or missing refunds
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Or next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@divinecreationsclothingco.com.
Agreement
The agreement of our return policies applies to your purchases of Product(s) from this Website. The parties to this Agreement are: (1) the person who makes the purchase, referred to throughout the Agreement as "you" or "your", and (2) our company, Divine Creations Clothing Co., LLC. DVN Co. is referred to in this Agreement as the "Company", "brand", "we", and "us".
We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. Any changes to this Agreement will apply to all new orders placed after the change is published on the Website. You should check this Agreement before each order you place, in case it has changed since your last visit.
Leading the Way in Garment Production
THe DVN DIFFERENCE
Dive into our world and discover what makes DVN a leader in cut-and-sew garment production. Learn about our unwavering commitment to quality, innovation, and crafting apparel that’s not just worn, but experienced. At DVN, we specialize in a wide range of apparel, from original, luxury-quality Greekwear to cutting-edge streetwear and sportswear for our business client projects. We are also excited to announce the upcoming launch of our Christian wear line and essential everyday blanks, further broadening our diverse collection. Our passion for design and dedication to excellence ensures that every piece is a testament to our creative vision and meticulous craftsmanship.
100% (Actually) Custom Apparel
Originality At Its Core: We don’t just pick items off a shelf from wholesalers or suppliers. Everything you see and purchase from DVN is an original product, created from the ground up by our team. There’s no middleman, no external brands — only pure, DVN creativity.
Beyond Embroidery and Printing: Our approach goes far beyond simple customizations like embroidery or print-on-demand. We craft each item from scratch, ensuring that what you wear is not just a piece of apparel, but a statement of your unique identity and the community you represent.
A Canvas for Your Story: We believe that each DVN piece is more than just clothing — it's a canvas for expressing your story, identity, values, and affiliations. It’s about creating a true masterpiece, combining high-quality craftsmanship with contemporary fashion.
At DVN, we're not just making clothes; we're crafting personal statements. Welcome to a world where your apparel is as original as you.